This Cloud Support Agreement outlines the terms governing the use of Casava Cloud services, including hosting, support, and related offerings provided by Casava Tech and is applicable to you if you are hosting with us on Casava Cloud.
1. Included Support Services
Casava Tech provides portal-based support services to Customers, limited to our hosting and implementation areas. We ensure your Casava Cloud instances are running efficiently and resolve any infrastructure-related issues promptly.
2. Customer Responsibilities
Customers are responsible for maintaining the confidentiality of their login credentials and ensuring that their use of Casava Cloud complies with all applicable laws. You must also maintain backups of your local data if applicable, though Casava Cloud provides regular automated backups of hosted instances.
3. Liability and Limitations
Casava Tech shall not be liable for any indirect, incidental, or consequential damages arising from the use of Casava Cloud. Our maximum liability is limited to the fees paid by the Customer for the specific services in the 12 months preceding the incident.
4. Payment Obligations
All fees for Casava Cloud services must be paid in advance or as specified in your billing model. Failure to pay may result in suspension or termination of your services.
5. Account Ownership and Dispute Resolution
The entity or individual who subscribes to Casava Cloud is considered the account owner. Any disputes arising from this Agreement will be subject to negotiation and, if unresolved, determined under the applicable jurisdiction of Kerala, India.
6. Termination
This Agreement may be terminated by either party upon written notice if the other party breaches any material term of this Agreement and fails to cure such breach within the specified notice period. Upon termination, Casava Tech will assist with data retrieval as governed by our data portability policies.